Build the modern 3PL with us.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

The Brokerage & Fleet Cross Functional Specialist is an individual-contributor role (no direct reports) that bridges the Brokerage and Fleet teams. This role owns the operational booking, monitoring, and execution of brokerage loads assigned to internal FIL drivers, routing these loads in FarEye and coordinating closely with Fleet dispatch on final-mile delivery. The coordinator also identifies route optimization opportunities, including consolidated customer loads and backhaul opportunities across the brokerage network, and partners with the Revenue team to secure competitive rates within the freight management tool used for business development. This role reports to the Head of Transportation.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· On-site parking

· Business-casual attire – comfortable yet professional

· Opportunities for professional growth and development.

Key Responsibilities:

•        Own the day-to-day booking and building of brokerage loads assigned to internal FIL drivers, handing off to the after-hours transport team for execution of the daily plan.

•        Route internal brokerage loads in FarEye, ensuring accurate stop sequencing, timing, and driver assignment.

•        Update internal FIL driver schedules in Sling to reflect brokerage load assignments.

•        Coordinate closely with the Fleet dispatch team on final-mile delivery execution for brokerage loads.

•        Monitor internal driver loads in real time, proactively resolving delays, exceptions, and service issues.

•        Book and coordinate loads and appointments — both pickups and deliveries — for client accounts secured by the Revenue team, ensuring capacity aligns with demand.

•        Serve as the day-to-day operational point of contact for onboarded clients, maintaining service continuity.

•        Identify and execute route optimization opportunities, including consolidated customer loads and backhaul opportunities across the brokerage network.

•        Collaborate with internal teams, including Revenue, to align buy/sell rates, secure competitive pricing within the freight management tool, and support profitability targets on brokered loads.

•        Support the Head of Transportation and Brokerage Coordinator on RFQ activity and carrier rate benchmarking as needed.

•        Track and report weekly on FIL driver transport costs for brokered lanes, supporting the Revenue team in reporting margin performance.

•        Collaborate closely with the FIL warehouse team on inbound and outbound appointments, loading times, and equipment requirements.

•        Maintain accurate load, routing, and driver assignment records in FarEye and related systems.

•        Escalate fleet capacity, driver availability, or service issues to the Head of Transportation and Fleet team when they fall outside standard resolution.

What we are looking for

•        3–5 years of experience in brokerage, dispatch, or transportation coordination, ideally within beverage, e-commerce, or 3PL industries.

•        Strong working knowledge of FarEye or comparable TMS/routing software.

•        Experience coordinating with fleet/dispatch operations for internal driver execution.

•        Demonstrated ability to identify and implement route optimization and backhaul opportunities.

•        Working knowledge of freight rate structures and freight management/pricing tools.

•        Proficiency with CRM/TMS software (Acumatica, Salesforce, or equivalent).

•        Microsoft Office proficiency, especially Excel.

•        Strong organizational skills and attention to detail in a fast-paced, deadline-driven environment.

•        Experience with logistics or routing software.

•        Experience coordinating with warehouse operations for inbound/outbound loads and appointment timings.

•        Working knowledge of driver scheduling software (e.g., Sling) and ability to reconcile schedules against real-time load changes.

•        Experience supporting cost and margin reporting for transportation or brokerage operations.

•        Ability to work independently and exercise sound judgment on daily execution decisions with minimal direct supervision.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Office Location : 202-2727 Meadowpine Blvd, Mississauga, ON L5N 0E2

Role:

The Customer Experience Specialist is the primary point of contact for customers from order entry through fulfillment, resolving questions and concerns with urgency, care, and a solution-focused approach.

This role suits someone who takes ownership of the customer experience, collaborates proactively across teams, and uses both technology and customer insights to continuously improve service.

Benefits:

• Dental care
• Vision care
• Extended health care
• On-site parking
• Opportunities for professional growth and development.
• Business casual dress code

Key Responsibilities:

•          Serve as the primary point of contact for customers.

•          Respond to all customer communication (phone, email) with a sense of urgency.

•          Build strong relationships with customers, understand their products and service needs, and continuously improve their service experience.

•          Guide and process customer orders and inquiries in a fast-paced, professional environment.

•          Handle customer complaints by providing operationally viable solutions.

•          Manage risks by adhering to compliance routines, processes, and controls.

•          Collaborate with Warehouse, Fleet, Brokerage, Account Management, and other internal teams to support order accuracy, on-time delivery, and clear handoffs.

•          Use Pylon and other business systems consistently to manage cases, document customer interactions, and identify recurring issues or service trends.

•          Work collaboratively and professionally with the Customer Experience team to build a culture of service excellence.

•          Maintain excellent punctuality and attendance.

•          Own customer cases from intake through resolution, ensuring timely follow-up, accurate documentation, and clear next steps.

•          Prioritize cases based on urgency, customer impact, and established service levels.

•          Proactively communicate delays, exceptions, and next steps to keep customers informed.

What we are looking for:

•          2+ years of customer service experience.

•          Exceptional communication and problem-solving skills.

•          Experience using Microsoft Office (intermediate Excel skills preferred).

•          Ability to work well under pressure in a fast-paced environment.

•          Adaptable to changing priorities and processes.

Preferred / Asset:

•          Experience with case management systems.

•          Past experience in a similar industry (supply chain, logistics, etc.).

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

The Brokerage & Business Development Manager is a high-impact hybrid role focused on driving revenue and optimizing logistics capacity. You will be responsible for securing new business (3PL & Brokerage) while managing the operational brokerage workflow to ensure capacity meets demand. Approximately 70% of your time will be spent on business development, 20% on booking loads, and 10% on hunting for new opportunities. This position is critical to FIL Delivery’s expansion and requires a candidate who can close new deals, negotiate carrier rates, and maintain operational excellence in a fast-paced environment.

Benefits:

· Competitive salary + Commission

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

Business Development (Revenue Growth)

• Prospect & Close: Identify and secure new business opportunities within the specialty beverage, 3PL, and freight sectors.
• Pipeline Management: Build and maintain a robust pipeline of leads through structured outreach, networking, and targeted campaigns.
• Strategic Proposals: Create and present tailored logistics proposals and pricing models that demonstrate clear value to prospective clients.
• Market Intelligence: Stay ahead of craft beverage market dynamics and competitor activity to identify untapped revenue channels.

Brokerage Operations (Capacity & Execution)

• Carrier Management: Negotiate rates, secure capacity, and maintain strong relationships with third-party carriers to ensure scalable delivery solutions.
• Workflow Oversight: Oversee brokerage dispatch, documentation, and compliance to ensure 100% operational accuracy.
• Margin Optimization: Collaborate with internal teams to align buy/sell rates, ensuring brokerage operations meet profitability targets.
• Performance Tracking: Monitor KPIs (On-Time Performance, Margin, Carrier Quality) and implement improvements to optimize delivery reliability.

What we are looking for:

• 3–7 years in account management, business development, brokerage coordination, or logistics, ideally within beverage, e-commerce, or 3PL industries.
• Proven track record in client relationship management, revenue growth, and operational coordination.

Core Competencies:

• Exceptional written and verbal communication skills.
• Strong problem-solving, critical thinking, and analytical abilities.
• High emotional intelligence and ability to manage challenging client situations.
• Proactive, detail-oriented, and organized in a fast-paced environment.
• Collaborative team player capable of influencing cross-functional teams.

Technical Skills: 

• Proficiency with CRM software (Acumatica, Salesforce, or equivalent) and reporting tools (Power BI preferred).
• Experience with logistics or routing software and internal communication platforms (Slack, Microsoft Teams).
• Microsoft Office proficiency, especially Excel and PowerPoint.

Preferred (but not required): 

• Knowledge of craft beer, wine, or spirits distribution. 
• Background in supply chain, last-mile delivery, or 3PL operations.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits across Ontario.

We are committed to a safe, supportive, and high-performing workplace where employees are empowered to deliver exceptional customer experiences. By leveraging innovative technology, we continuously improve our delivery operations and set a high standard for service excellence in our industry.

We provide a true white-glove delivery experience, where our drivers are the face of the company. They represent Fil Delivery at every interaction, delivering not just products, but professionalism, reliability, attention to detail, and personalized service that builds lasting customer relationships.

Join a team driven by growth, innovation, and outstanding service.

Office Location : 1680 Vimont Ct, Orléans, ON K4A 3M3

Delivery Driver Role:

The primary function of this position is to deliver premium beverages to our clients’ customers in accordance with optimized routing sequences.

As a customer-facing position, successful candidates must possess exceptional customer service skills and a genuine commitment to providing an outstanding white-glove delivery experience. Our drivers represent the Fil Delivery brand at every stop and are expected to maintain the highest standards of professionalism, communication, and care while ensuring deliveries are completed safely, efficiently, and accurately.

Benefits:

• Dental care
• Vision care
• Extended health care
• Life insurance
• On-site parking
• Company provided uniform
• Company events

What we are looking for:

• Must be at least 25 years of age to meet commercial vehicle insurance requirements (Required)
• Valid G Class driver’s licence with a clean driver’s abstract and a minimum of 2 years of driving experience in Ontario (Required)
• Forklift license (Required)
• At least 3 years of experience driving mid-sized vehicles (4,500–11,000 kg range)
• Ability to lift 70 lbs (frequent lifting between 20-40 lbs)
• Previous delivery experience is considered an asset.

Key Responsibilities:

On a daily basis, complete the following duties:

• Drive the company vehicle following all safety rules, and Ministry of Transportation laws.
• Use the route management system to complete deliveries and adhere to the optimal route schedule.
• Perform the delivery function with a focus on imparting exceptional customer service.
• Address all customer concerns in a professional and courteous manner.
• Consistently follow all delivery Standard Operating Procedures (SOPs)
• Complete pre-post trip inspection of company vehicle with provided hand-held device, in accordance with the SOP.
• Assist with loading/unloading of items to client/warehouse, using proper safe lifting technique.
• Communicate with the on-duty dispatcher any issues that will compromise delivery success.
• Immediately contact dispatcher when an incident/accident is encountered. Actively participate in accident report completion, to include pictures of the scene, vehicle damages.
• Complete and submit daily documentation.
• Return all undelivered items to the warehouse, prior to shift-end.
• Maintain excellent punctuality and attendance record.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Delivery Driver Role:

The primary function of this position is to deliver premium beverage to our clients’ customers (businesses and residences across the GTA ) in accordance with the optimized routing sequence. As a customer facing position, to be successful in this role, the incumbent must have exceptional customer service skills and a drive to provide outstanding, personalized service.

Benefits:

• Dental care
• Vision care
• Extended health care
• Life insurance
• On-site parking
• Company provided uniform

What we are looking for:

• Must be 25 years of age (Required)
• 2 years of driving experience (Required) – G license, minimum
• Clean driver's abstract - minimum 2 years in Ontario (Required)
• 3 years of mid-heavy (over 4,500kgs and under 11,000kgs) driving experience
• Delivery driving experience (Preferred)
• Ability to lift 70 lbs (frequent lifting between 20-40 lbs)

Key Responsibilities:

On a daily basis, complete the following duties:

• Drive the company vehicle following all safety rules, and Ministry of Transportation laws.
• Use the route management system to complete deliveries and adhere to the optimal route schedule.
• Perform the delivery function with a focus on imparting exceptional customer service.
• Address all customer concerns in a professional and courteous manner.
• Consistently follow all delivery Standard Operating Procedures (SOPs)
• Complete pre-post trip inspection of company vehicle with provided hand-held device, in accordance with the SOP.
• Assist with loading/unloading of items to client/warehouse, using proper safe lifting technique.
• Communicate with the on-duty dispatcher any issues that will compromise delivery success.
• Immediately contact dispatcher when an incident/accident is encountered. Actively participate in accident report completion, to include pictures of the scene, vehicle damages.
• Complete and submit daily documentation.
• Return all undelivered items to the warehouse, prior to shift-end.
• Maintain excellent punctuality and attendance record.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Benefits:

• Dental care
• Vision care
• Extended health care
• Life insurance
• On-site parking
• Company provided uniform

Role :

The primary function of this position is to deliver premium beverage to our clients’ customers (businesses and residences across the GTA and Niagara Regions) in accordance with the optimized routing sequence. As a customer facing position, to be successful in this role, the incumbent must have exceptional customer service skills and a drive to provide outstanding, personalized service.

What we are looking for:

• Must be 25 years of age (Required)
• Minimum 3 years of experience driving a Straight Truck / Heavy Vehicle (Required)
• Letter of experience from employer (Required)
• Letter of experience from insurer (Required)
• Clean driver's abstract - minimum 2 years in Ontario (Required)
• Delivery driving experience (Preferred)
• Ability to lift 70 lbs (frequent lifting between 20-40 lbs)

Key Responsibilities:

On a daily basis, complete the following duties:

• Drive the company vehicle ( Straight Truck) following all safety rules, and Ministry of Transportation laws.
• Perform deliveries direct to customer locations, including businesses and residences, in accordance with the assigned route.
• Use the route management system to complete deliveries and adhere to the optimal route schedule.
• Perform the delivery function with a focus on imparting exceptional customer service.
• Address all customer concerns in a professional and courteous manner.
• Consistently follow all delivery Standard Operating Procedures (SOPs)
• Complete pre-post trip inspection of company vehicle with provided hand-held device, in accordance with the SOP.
• Maintain adherence to Electronic Logging Device (ELD/e-logs) requirements and manual Hours of Service (HOS) logs, as required.
• Assist with loading/unloading of items to client/warehouse, using proper safe lifting technique.
• Communicate with the on-duty dispatcher any issues that will compromise delivery success.
• Immediately contact dispatcher when an incident/accident is encountered. Actively participate in accident report completion, to include pictures of the scene, vehicle damages.
• Complete and submit daily documentation.
• Return all undelivered items to the warehouse, prior to shift-end.
• Maintain excellent punctuality and attendance record.
• Note: Drivers may be required to drive other vehicle sizes/types as business needs require, such as sprinter vans.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.