Build the modern 3PL with us.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

The Brokerage & Fleet Cross Functional Specialist is an individual-contributor role (no direct reports) that bridges the Brokerage and Fleet teams. This role owns the operational booking, monitoring, and execution of brokerage loads assigned to internal FIL drivers, routing these loads in FarEye and coordinating closely with Fleet dispatch on final-mile delivery. The coordinator also identifies route optimization opportunities, including consolidated customer loads and backhaul opportunities across the brokerage network, and partners with the Revenue team to secure competitive rates within the freight management tool used for business development. This role reports to the Head of Transportation.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· On-site parking

· Business-casual attire – comfortable yet professional

· Opportunities for professional growth and development.

Key Responsibilities:

•        Own the day-to-day booking and building of brokerage loads assigned to internal FIL drivers, handing off to the after-hours transport team for execution of the daily plan.

•        Route internal brokerage loads in FarEye, ensuring accurate stop sequencing, timing, and driver assignment.

•        Update internal FIL driver schedules in Sling to reflect brokerage load assignments.

•        Coordinate closely with the Fleet dispatch team on final-mile delivery execution for brokerage loads.

•        Monitor internal driver loads in real time, proactively resolving delays, exceptions, and service issues.

•        Book and coordinate loads and appointments — both pickups and deliveries — for client accounts secured by the Revenue team, ensuring capacity aligns with demand.

•        Serve as the day-to-day operational point of contact for onboarded clients, maintaining service continuity.

•        Identify and execute route optimization opportunities, including consolidated customer loads and backhaul opportunities across the brokerage network.

•        Collaborate with internal teams, including Revenue, to align buy/sell rates, secure competitive pricing within the freight management tool, and support profitability targets on brokered loads.

•        Support the Head of Transportation and Brokerage Coordinator on RFQ activity and carrier rate benchmarking as needed.

•        Track and report weekly on FIL driver transport costs for brokered lanes, supporting the Revenue team in reporting margin performance.

•        Collaborate closely with the FIL warehouse team on inbound and outbound appointments, loading times, and equipment requirements.

•        Maintain accurate load, routing, and driver assignment records in FarEye and related systems.

•        Escalate fleet capacity, driver availability, or service issues to the Head of Transportation and Fleet team when they fall outside standard resolution.

What we are looking for

•        3–5 years of experience in brokerage, dispatch, or transportation coordination, ideally within beverage, e-commerce, or 3PL industries.

•        Strong working knowledge of FarEye or comparable TMS/routing software.

•        Experience coordinating with fleet/dispatch operations for internal driver execution.

•        Demonstrated ability to identify and implement route optimization and backhaul opportunities.

•        Working knowledge of freight rate structures and freight management/pricing tools.

•        Proficiency with CRM/TMS software (Acumatica, Salesforce, or equivalent).

•        Microsoft Office proficiency, especially Excel.

•        Strong organizational skills and attention to detail in a fast-paced, deadline-driven environment.

•        Experience with logistics or routing software.

•        Experience coordinating with warehouse operations for inbound/outbound loads and appointment timings.

•        Working knowledge of driver scheduling software (e.g., Sling) and ability to reconcile schedules against real-time load changes.

•        Experience supporting cost and margin reporting for transportation or brokerage operations.

•        Ability to work independently and exercise sound judgment on daily execution decisions with minimal direct supervision.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

FIL provides warehousing, order management, and final-mile distribution to brewers, distillers, wineries, and importers across a network of 12,000+ consignees. This role is focused on bringing new business into that network. You'll build a pipeline of merchants who currently self-distribute, work with a generalist 3PL, or are entering the Ontario market for the first time and help them see why FIL is the right partner.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

•          Own the full new merchant acquisition cycle, from prospecting and qualification through site tours, pricing, proposal, and close.

•          Keep the pipeline accurate and current in the CRM, including stage progression, close dates, and next steps.

•          Build rates against the governing rate card, escalating any deviations to the Head of Revenue.

•          Own onboarding through the first 90 days of live volume, working closely with warehouse operations and customer service.

•          Maintain coverage across the craft, import, and mid-size supplier segments, including a presence at trade association and industry events.

What Success Looks Like in Year One

•          Signed annualized revenue against target.

•          Volume brought into the network, measured in hectolitres and case equivalents.

•          Pipeline coverage maintained at 3x the forward quarterly target.

•          90-day post-launch OTIF on self-sourced accounts at or above the network average. Variable compensation is tied to this.

What we are looking for:

•          5+ years in B2B business development, ideally in 3PL, warehousing, distribution, or beverage-alcohol.

•          Comfortable selling a service where the buyer is weighing operational risk, not just price.

•          Able to read a merchant's supply chain and identify where FIL's cost structure creates a genuine advantage, and where it doesn't.

•          Strong CRM discipline. This is a real requirement, not boilerplate.

•          English required; French is an asset.

Competencies:

•          Strong prospecting and consultative selling skills

•          Comfortable navigating longer, risk-based sales cycles rather than transactional ones

•          Confident presenting to prospective merchants and building trust quickly

•          High level of integrity and follow-through

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Office Location : 202-2727 Meadowpine Blvd, Mississauga, ON L5N 0E2

Role:

The Customer Experience Specialist is the primary point of contact for customers from order entry through fulfillment, resolving questions and concerns with urgency, care, and a solution-focused approach.

This role suits someone who takes ownership of the customer experience, collaborates proactively across teams, and uses both technology and customer insights to continuously improve service.

Benefits:

• Dental care
• Vision care
• Extended health care
• On-site parking
• Opportunities for professional growth and development.
• Business casual dress code

Key Responsibilities:

•          Serve as the primary point of contact for customers.

•          Respond to all customer communication (phone, email) with a sense of urgency.

•          Build strong relationships with customers, understand their products and service needs, and continuously improve their service experience.

•          Guide and process customer orders and inquiries in a fast-paced, professional environment.

•          Handle customer complaints by providing operationally viable solutions.

•          Manage risks by adhering to compliance routines, processes, and controls.

•          Collaborate with Warehouse, Fleet, Brokerage, Account Management, and other internal teams to support order accuracy, on-time delivery, and clear handoffs.

•          Use Pylon and other business systems consistently to manage cases, document customer interactions, and identify recurring issues or service trends.

•          Work collaboratively and professionally with the Customer Experience team to build a culture of service excellence.

•          Maintain excellent punctuality and attendance.

•          Own customer cases from intake through resolution, ensuring timely follow-up, accurate documentation, and clear next steps.

•          Prioritize cases based on urgency, customer impact, and established service levels.

•          Proactively communicate delays, exceptions, and next steps to keep customers informed.

What we are looking for:

•          2+ years of customer service experience.

•          Exceptional communication and problem-solving skills.

•          Experience using Microsoft Office (intermediate Excel skills preferred).

•          Ability to work well under pressure in a fast-paced environment.

•          Adaptable to changing priorities and processes.

Preferred / Asset:

•          Experience with case management systems.

•          Past experience in a similar industry (supply chain, logistics, etc.).

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Role:

Reporting to the Inventory Control Supervisor, this role keeps our warehouse inventory accurate — maintaining stock levels, minimizing shrinkage, and keeping operations running efficiently.

 You'll be a strong fit with 2-3 years of experience in inventory management, strong oral and written communication skills, and a detail-oriented, organized, analytical approach to your work. An active Forklift/order picker license is required, or the ability to secure and maintain one.

Benefits:

• Dental care
• Vision care
• Extended health care
• On-site parking
• Company provided uniform

What we are looking for:

·         2-3 years of experience in inventory control, warehouse operations, or a related field.

·         Flexible to work varied shifts based on business needs.

·         Previous experience working in a warehouse environment.

·         Strong attention to detail and problem-solving skills.

·         Experience with inventory management systems (ERP/WMS experience is a plus).

·         Proficiency in Microsoft Excel and other reporting tools.

·         Ability to lift 70 lbs (frequent lifting between 20-40 lbs) (required).

·         Active Forklift and order picker license, currently held and maintained (required).

·         Very strong oral and written communication skills (required).

·         Ability to work independently and collaborate effectively with cross-functional teams.

Key Responsibilities:

·         Monitor, track, and maintain accurate inventory levels across all locations.

·         Perform regular cycle counts, investigate discrepancies, and reconcile inventory data.

·         Conduct physical audits and report findings to management.

·         Verify incoming and outgoing shipments against purchase orders and invoices.

·         Maintain accurate records in the inventory management system and generate reports as needed.

·         Identify and implement best practices for inventory accuracy and efficiency.

·         Work closely with warehouse, procurement, and operations teams to ensure stock availability and resolve discrepancies.

·         Identify potential inventory shrinkage risks and assist in loss prevention strategies.

·         Safely operate material handling equipment, such as forklifts and order pickers.

·         Maintain excellent punctuality and attendance record.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

FIL works with a large group of smaller merchant accounts who value reliable service and clear communication more than hands-on, one-on-one attention. This role is responsible for managing that book well, using strong processes and self-service tools to keep things running smoothly at scale.

If you enjoy building systems that work, communicating clearly across a large group of accounts, and keeping things organized without needing to micromanage every relationship, this role is a strong fit.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

•          Manage a book of 60 to 100 core accounts.

•          Handle communication across the book at scale, including onboarding sequences, service updates, rate change notifications, and portal adoption campaigns.

•          Lead the annual rate review process for the book.

•          Support retention by identifying at-risk accounts early, using service data rather than waiting for complaints to come in.

•          Spot accounts that have outgrown the core tier and recommend them for promotion.

What Success Looks Like in Year One

•          Strong gross revenue retention across the core book.

•          Healthy portal adoption across the book.

•          A solid number of accounts promoted to the next tier.

•          Fast response times to inbound account issues.

What we are looking for:

•          2+ years of experience in account management, customer success, or inside sales.

•          A genuine preference for building scalable processes over managing accounts one at a time.

•          Strong written communication skills.

•          English required; French is an asset. 

Competencies:

•          Strong organizational skills and comfort managing a high volume of accounts

•          Clear, professional written communication

•          Ability to work independently and prioritize well in a fast-paced environment

•          High level of integrity and confidentiality

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

FIL's largest merchant relationships are multi-year, multi-service, and operationally complex, and this role owns them commercially from end to end. It's a consultative role rather than an account maintenance one: you'll need to understand a merchant's cost structure well enough to recommend real changes to it, not just keep the relationship running smoothly.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

•          Own the commercial relationship for a book of 6 to 10 strategic accounts, spanning warehousing, distribution, and freight.

•          Lead quarterly business reviews grounded in real service data, including OTIF, fill rate, inventory accuracy, and exception root cause, not just a slide deck.

•          Manage the annual rate review and contract renewal negotiation process.

•          Identify opportunities to expand revenue into adjacent service lines within the existing book.

•          Own executive escalations. When a strategic account has a service failure, you'll lead the recovery and the follow-up review.

•          Represent the voice of the customer to operations, transportation, and the product roadmap.

What Success Looks Like in Year One

•          Strong gross revenue retention on the strategic book.

•          Net revenue expansion measured as incremental annualized revenue from existing accounts.

•          Strong renewal rate and average contract term.

•          Solid OTIF performance across the strategic book.

100% QBR completion: every strategic account, every quarter

What we are looking for:

•          6+ years in account management, customer success, or supply chain consulting, with experience managing enterprise accounts.

•          A track record of holding a rate increase without losing the account.

•          Strong data fluency; you should be comfortable building the QBR analysis yourself rather than relying on someone else to pull it together.

•          Beverage-alcohol or regulated CPG background strongly preferred.

•          English required; French is an asset.

Competencies:

•          Strong commercial and negotiation skills, with the ability to hold firm on pricing while protecting the relationship

•          Comfortable analyzing service and performance data to build a credible business case

•          Confident leading conversations with senior stakeholders, both internal and external

•          High level of integrity and confidentiality

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role

Every shift, our drivers, dispatchers, warehouse team, and clients rely on software you'll help build. This isn't a role where you write code in isolation and hope it works — you'll spend real time with the people using what you ship, because the best requirements come from actually understanding the problem, not from a spec passed down the chain. You'll work across the back end, the integration layer, and the user-facing product, and see your work go from idea to production.

Where and How You'll Work

• 3 days in-office, 2 days remote
• A shared, rotating on-call schedule across the engineering team — everyone takes a turn, no one carries it alone.

Benefits

• Competitive salary
• Hybrid work — 3 days in-office, 2 days remote
• Dental, vision, and extended health care
• RRSP/DPSP match
• Business-casual dress code — comfortable, not stiff
• On-site parking
• Real opportunities to grow as an engineer

Requirements

• 2+ years building and shipping web software professionally
• Working proficiency in TypeScript and Node.js
• Daily use of AI coding tools, with a clear view of where their output needs checking
• Readiness to work directly with the people who use what you build, and to own a feature after it ships
• Genuine interest in logistics and supply chain

Considered an asset:

• Experience with Azure and DevOps practices — CI/CD, infrastructure as code, monitoring
• QA experience on web applications, especially with Playwright
• Python experience, useful for our Databricks and analytics work

Our Stack: candidates are not expected to have prior experience across the entire stack; familiarity with a portion of it is sufficient.

• TypeScript and Node.js on Azure Functions, with Service Bus for messaging
• Next.js and React for our web application
• Postgres as our system of record; Databricks and Python for analytics
• Azure infrastructure declared in Bicep, deployed through GitHub Actions
• Integrations with Acumatica, Solochain, FarEye, Samsara, and EDI tooling

Key Responsibilities

• Build and ship features across the back end, the web application and the integration layer between them, from the first conversation with a user to running code in production.
• Integrate the platforms the business runs on, and own the correctness of what crosses those boundaries.
• Diagnose and fix the failures integrations produce: dropped callbacks, non-idempotent retries, dead-lettered messages, calls that report success while nothing happened. A good part of this job is making silent failures loud.
• Scope work before building it. Read the vendor specification, ask the vendor what it does not answer, write the plan, then implement it.
• Write automated tests, including end-to-end tests of the flows clients and staff depend on.
• Use AI coding tools daily, and stay accountable for what they produce.
• Deploy and operate what you build.
• Take on unplanned requests from the business without letting planned work stall.
• Take a turn in the on-call rotation, covering urgent production issues outside business hours.

You'll Thrive Here If You

• Own what you ship, from the first commit to running code in production
• Work independently in a fast-paced environment, learn unfamiliar systems quickly, and ask when stuck
• Communicate clearly with people who are not engineers, since most requirements arrive from dispatch, the warehouse or the office rather than from a written specification
• Judge AI output on evidence rather than on plausibility
• Ship small increments and put them in front of users early
• Have a high level of integrity and confidentiality

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

This is a consulting role inside a logistics business, not an account management or warehouse operations role. You'll spend your time analyzing how a merchant's inventory and ordering behaviour drives their total landed cost, then building the business case for change and presenting it directly to the customer.

Most beverage-alcohol merchants in Ontario are carrying real costs they've never actually quantified: capital tied up in slow-moving SKUs, pack sizes that quietly inflate the cost of every pick and ship, order patterns that generate small, expensive drops, code-date exposure on aging inventory, and delist risk driven by service issues no one's tracking. Your job is to put hard numbers on those problems and tell merchants exactly what to do about them.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

•          Leading cost diagnostic engagements on named merchant accounts, covering SKU velocity and rationalization, pack configuration, order pattern and drop-size economics, inventory turns and carrying cost, code-date and obsolescence exposure, and service-driven delist risk.

•          Building and presenting the customer-facing case yourself.

•          Partnering with the Account Manager or Partnership Manager on joint account planning, so identified savings convert into commercial commitment.

•          Advising on demand and inventory planning, including reorder point and safety stock recommendations, for merchants without their own planning capability.

•          Modelling channel cost to serve across LCBO wholesale, grocery, convenience, and licensee, and pinpointing where a merchant's assumptions don't hold up.

•          Developing benchmarks across the merchant base so each successive diagnostic gets faster and better evidenced.

•          Verifying claimed savings after implementation.

What Success Looks Like in Year One

•          Verified annualized savings delivered to merchants.

•          Savings converted into commercial commitment — this is the compensated metric.

•          Diagnostic engagements completed against the quarterly target list.

•          A strong win rate on competitive pursuits where a diagnostic was part of the pitch.

•          Retention on diagnostic accounts that beats book average.

What we are looking for:

•          5+ years in supply chain, distribution, or 3PL, with some analytical or consulting exposure.

•          Comfortable building the analysis yourself — data extraction, inventory and cost modelling, scenario comparison.

•          Credibility with an operations or finance lead — your numbers need to hold up when they're tested.

•          A solid grasp of inventory economics: carrying cost, turns, obsolescence, and service-level trade-offs.

 •          Beverage-alcohol or regulated CPG experience is strongly preferred, given the regulatory constraints that shape what a merchant can and can't change.

•          ERP and BI capability; experience with Acumatica is an asset.

•          English required; French is an asset.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers.  

Role:

This role owns shipment execution and freight spend analysis for FIL Freight's commercial team — so Account Managers and Business Development Managers can spend their time winning business instead of managing operational fires. It doesn't carry a revenue book, but it carries real accountability: customers get one dedicated contact who can actually resolve things, not just relay them, and every month FIL gets a clear-eyed look at its own cost of purchased transportation. Carrier selection, rate negotiation, and network decisions stay with Transportation — this role brings the analysis and the recommendation, Transportation makes the call.

Benefits:

· Competitive salary

· Dental care

· Vision care

· Extended health care

· RRSP / DPSP Match

· Business-casual attire – comfortable yet professional

· On-site parking

· Opportunities for professional growth and development.

Key Responsibilities:

•          Day-to-day shipment execution across the freight book — booking, tracking, exception handling, and following up on proof of delivery.

•          Carrier communication and issue resolution, working closely with the transportation team.

•          Building the service performance reporting that supports business reviews.

•          Documenting claims and service failures, including root cause findings.

•          Keeping the dispatch system accurate and up to date.

•          Handling escalation intake on active service recovery situations, including keeping customers informed along the way.

•          Reviewing freight spend by carrier, lane, and mode each month to spot consolidation opportunities, and presenting a written recommendation with a savings estimate and capacity impact at the monthly spend review.

What Success Looks Like in Year One

•          Strong on-time performance across the freight book.

•          Quick turnaround on exception resolution and claims closure.

•          Clean, complete data in the dispatch system.

•          A measurable reduction in the cost of purchased transportation, reflected in contribution margin improvement on consolidated lanes — credited to this role where Transportation acts on the recommendation.

•          A spend review delivered every single month, twelve for twelve.

What we are looking for:

•          2+ years of experience in freight operations, dispatch, or brokerage support.

•          Working knowledge of a brokerage TMS.

•          A strong eye for detail and follow-through — this role is all about making sure nothing slips.

•          Comfortable working in spreadsheets, including pulling and structuring spend data to build a solid, defensible savings case.

•          A good understanding of carrier cost structure — linehaul, fuel, accessorial, detention — and how volume commitments affect rates.

•          English required; French is an asset.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. . We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.